Terms & Conditions
Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.
These Terms & Conditions apply when you use flyscreendoor.shop and when you buy from Screen Door Company, a division of Caruso Consulting Co Ltd ("we", "us" or "our"). Using this website is conditional on your acceptance of these terms. By using the site, or by placing an order, you agree to them.
Who you are buying from
Screen Door Company is a division of Caruso Consulting Co Ltd. We sell online only and have no physical shop or showroom. Our administration address is not a returns address. Our contact details are at the bottom of this page.
Using this website
You may use this site to shop with us for your own personal use. When you use it, you agree that you will not use it in any way that breaks the law, send or upload anything harmful or defamatory, try to get into our systems without permission, or copy and reuse the site or its content without our written permission.
Products & availability
We take care to describe our products accurately, including sizes. Product photos are for illustration, and slight differences in colour and finish can occur. Measure your doorway before choosing a size.
If we happen to be out of stock of an item you have ordered, we will tell you, and you can (a) choose a different model, (b) wait for new stock to become available, or (c) have a full refund.
Prices & discounts
All prices are in Canadian dollars. The total shown at checkout, made up of the item prices and any delivery charge, is what we charge you.
If we find an error in the price of an order you have placed, we will contact you before we dispatch it and ask whether you want to go ahead at the correct price.
Discount codes take money off the goods only, never off delivery. The valued-customer code gives 15% off the items in your cart. Free delivery is based on your goods total after any discount.
Ordering & delivery
- Your order is an offer. Placing an order is an offer to buy. The contract is made when we dispatch your order.
- Posting. We endeavour to post your order within 24 to 48 hours.
- Your details. Please give us a correct delivery address, email address and phone number. We are not responsible for delays or failed deliveries caused by wrong details.
- Orders we cannot accept. We may refuse or cancel an order, for example when an item is unavailable or when we suspect fraud. If we cancel an order you have paid for, we refund you in full.
Delivery costs, times and tracking are on our Shipping & Delivery page. Returns, refunds and cancellations are on our Refunds & Returns page. Both pages form part of these terms.
Payment & security
You pay in full at checkout, by card through Stripe Checkout or by PayPal. Your card details go straight to Stripe or PayPal. We never receive or store them.
Your consumer rights
Consumer protection in Canada is set by each province and territory. The consumer protection law of the province or territory where you live applies to your purchase. Nothing in these terms limits any right under that law that cannot be given up. If anything in these terms conflicts with such a right, the right wins.
Website information
The information on this website is provided in good faith. We make no promise that it is complete or free of errors at all times, and we are not responsible for errors in, or omissions from, it. See our Disclaimer.
Limitation of liability
To the fullest extent the law allows, our total liability arising from an order is limited to the amount you paid for the goods in that order, and we are not liable for indirect or consequential losses. We are not responsible for fraud, theft, hacking or other unlawful acts of third parties outside our control. Nothing in these terms excludes or limits liability that the law does not allow us to exclude or limit. More detail is on our Limited Liability Indemnity page, which also forms part of these terms.
Links to other websites
This website may include links to other websites that we do not control. We are not responsible for the accuracy of information on those sites.
Copyright
Screen Door Company owns the copyright in the contents of this website, or uses it under licence. No part of this website may be reproduced without our permission.
Governing law
These terms are governed by the law of Ontario and the federal laws of Canada that apply there, and the courts of Ontario can hear disputes about them. This does not take away your right, as a consumer, to rely on the consumer protection law of the province or territory where you live, or to bring a claim there, including in its small claims court.
Changes to these terms
We may change these terms at any time. The version on this page when you place an order is the version that applies to that order.
Contact us
Screen Door Company, a division of Caruso Consulting Co Ltd
Canada administration: 1050 King St W, Toronto, ON M6K 0C7, Canada
Corporate address: Suite 6, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
Email: theteam@flyscreendoor.shop
International call centre: +66 (0) 98 391 3877